Eligibility for Refund

You may be eligible for refund if you purchased 'Fire Silk' and haven't played the game for more than 2 hours within 14 days of purchase and haven't purchased any items in ingame store.

You will not be eligible for refunds if have been banned or violated the terms of use / server rules. In addition, you may not be eligible for refunds if Fire determines that you are abusing the refund policy.

request a refund?

How can I request a refund?

You can request a refund by opening a ticket at our discord server.

How will I get my refund?

By default, purchases will be refunded to the payment method used to make the purchase, but this may not always be possible depending on the payment method. You and Fire may also agree that the refund be issued by alternative method. Please note the amount of time for the refund to process is dependent on your payment method.

Contact

Contact via Discord - Ticket System (24/7)

Visit Discord to submit a ticket. Our support team will answer you as soon as possible, up to 48 hours in rare cases.

Contact via E-Mail